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Salesforce consultancy CRM, data and agentic AI, connected to real customer outcomes

Whether you need a new Salesforce partner, help connecting Sales, Service, Marketing and Data Cloud into a single customer view, or an AI layer built on Agentforce, Remarkable can help.

The customer record was never meant to sit still

Salesforce began in 1999 with a disruptive idea from ex-Oracle man Marc Benioff: run customer relationships in the browser, not on servers in the basement — “the end of software”. A quarter of a century on, it carries the daily reality of sales, service, marketing and commerce for more than 150,000 businesses, including over 90% of the Fortune 500.

Yet, the average organisation still scatters its data across 957 applications, connecting barely a quarter of them. A record only earns its keep when someone acts on it, so Data Cloud draws the fragments into one live view, and Agentforce puts autonomous agents to work on top, resolving cases and moving deals forward rather than simply logging them.

What is Salesforce?

Salesforce is a cloud-based CRM platform that helps businesses manage every customer relationship in one system. Since 2025, Salesforce has been rebranding its products under the Agentforce banner. Remarkable delivers across the full stack, including:

  • Agentforce Sales (formerly Sales Cloud) — pipeline, lead and opportunity management, with AI agents that can qualify leads and schedule meetings
  • Agentforce Service (formerly Service Cloud) — case management, routing and support analytics, with AI agents that can resolve cases directly
  • Agentforce Marketing (formerly Marketing Cloud) — journey orchestration and personalisation across email, SMS, social and paid
  • Data 360 (formerly Data Cloud) — Salesforce’s unified data platform, harmonising data from any source into a single customer profile
  • Agentforce AI (formerly Einstein) — the AI engine underpinning agents across the whole Agentforce 360 ecosystem
Discuss a Salesforce Project

Why Remarkable + Salesforce? CRM and data built to last.

  • Salesforce Partner status — Remarkable is a Salesforce Consulting Partner delivering Sales, Service, Marketing and Data Cloud implementations.
  • One connected customer view — we integrate Salesforce with the right content, commerce and data platforms, so Sales, Service and Marketing are all working from the same customer intelligence.
  • AI-native from the get-go — Remarkable is part of the Anthropic partner programme and one of the world’s first Vercel Agent Foundations Certified agencies. We bring an independent, agent-first perspective to how Agentforce fits your wider AI strategy, rather than treating it as a bolt-on.
  • Human enablement, always – We don’t stop at migration: we’ll ensure your teams are equipped to get the best out of your platform, wherever you are in your Salesforce journey.
  • Financial services depth — much of our CRM and data work sits in financial services, where data accuracy, compliance and a genuine single customer view matter most.

CRM is becoming agentic. Your data needs to be ready.

Salesforce’s shift from Sales, Service and Marketing Cloud to an AI-agent-first Agentforce platform mirrors a broader change happening across all systems. The brands getting the most out of that shift aren’t the ones bolting AI onto existing CRM workflows: they’re the ones whose underlying data is clean, connected and well-structured enough for an AI agent to act on it safely and efficiently.

We do this across CRM and data engagements, and it’s exactly what Agentforce depends on to work well. We bring that same agent-first thinking to Salesforce implementations, not just to websites and content platforms.

Salesforce x Contentful: we work with both.

Salesforce has signed a definitive agreement to acquire Contentful, bringing one of the world’s leading CRM and customer data platforms together with one of the most mature structured content platforms on the market. Remarkable is already a Contentful implementation partner, so for clients running (or considering) both platforms, we can plan the CRM, data and content architecture as one connected system from the outset, rather than integrating two vendors after the fact.

Salesforce knows who your customers are and what they’ve done, and Contentful knows how to deliver the right content, including AI agents, to the right channel at the right moment. As that combination matures, clients on both platforms will be well placed to act on it early.

Talk to us

Salesforce Insights

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Salesforce FAQs

Salesforce is a customer relationship management (CRM) platform that helps manage customer data, sales, and service operations in one place.

By centralising customer information and automating communications, Salesforce fosters stronger, data-backed relationships.

Salesforce Sales Cloud helps manage sales pipelines, lead tracking, and customer interactions, optimising the sales process.

Service Cloud streamlines service operations, allowing businesses to track, resolve, and automate support cases effectively.

Marketing Cloud is a tool for managing digital marketing campaigns, offering personalisation and multichannel automation.

Yes, Salesforce’s API allows integration with countless third-party applications, including ERP systems, marketing platforms, and e-commerce.

Einstein Analytics uses AI to deliver predictive insights and data visualisations, enhancing business decision-making.

Salesforce’s cloud-based infrastructure and modular applications allow businesses to scale and adapt as they grow.

Ready to talk about a different approach to transformation?

Revolution is built to empower. Connect your vision. Enable your teams. Accelerate your growth.

 

Are you ready to start your Revolution?

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