DIGITAL ESTATE DIAGNOSTIC You bought the stack. The board still can’t see the return.
A three-week, fixed-price diagnostic that scores your digital estate in numbers the board already trusts — and shows where the return is leaking.
A three-week, fixed-price diagnostic that scores your digital estate in numbers the board already trusts — and shows where the return is leaking.
Finance can put a number on every licence, retainer and backlog ticket. When the board asks what the platform returned, the answer comes back in adjectives: engagement, capability, future-proofing.
That is rarely because the platform has failed. It is because nobody measured return in the same currency as cost — and the evidence sits split across analytics, CRM, the platform and finance.
Why now? Read: Every DXP is now an agent platform. Is your estate ready?
The Diagnostic joins that evidence up and scores your estate in numbers the board already uses. It works on whatever is running underneath:
Part of Revolution, our growth model for enterprise digital estates.
Read-only access, a handful of interviews, no disruption to production.
Each layer scored against evidence, not opinion.
A plan the board can approve, not a report to file.
A slow campaign looks like a platform problem. More often it is a process or operating-model problem wearing a platform costume. Scoring every layer shows where the cause really sits — and stops you paying to fix the wrong one.
The share of licensed features actually in production, and what the unused share costs you each year.
Whether journeys can be traced from a digital touchpoint to a CRM outcome — and what is lost where the data breaks.
What it takes, in days and pounds, to get a piece of content or a campaign live, and where the queues form.
How long it takes for a new feature — AI, personalisation, automation — to reach customers after it ships.
The share of specialist budget and capacity spent keeping the lights on rather than making the estate better.
The roadmap is yours. Take it to your current partner, run it in-house, or run it with us.
It fits if your platform has been live for a year or more, the renewal or next budget round is coming, and someone senior is asking what the investment returned.
It is too early if you are mid-implementation. It is the wrong tool if you already know you need to replatform — talk to us about Phase Zero instead.
Only need the version, security and licence position on Sitecore XP? The two-week Sitecore Exposure Review is the quicker fit.
A three-week, fixed-price assessment that scores your digital estate — the platforms, data, processes, people and operating model around them — against the return the business expected. It ends with a scorecard and a board-ready roadmap.
A health check inspects the technology and reports on its condition. The Diagnostic starts from the business outcome and works back, so it can conclude the platform is healthy and the real constraint is process or operating model.
The Diagnostic is a focused, three-week, fixed-price look at your current estate: what it costs, what it returns and where value is leaking. Phase Zero is a broader 90-day programme covering customer journeys, AI use cases, people and future-state architecture. Many organisations start with the Diagnostic and use it to decide whether Phase Zero is needed.
No. We work from read-only access to analytics, CRM and platform configuration, plus interviews. Nothing in production changes.
Mostly a small number of interviews in week one and a readout in week three. One named sponsor on your side keeps it moving.
No. It is platform-agnostic. We are a Sitecore and Optimizely Platinum Partner and a Contentful and Vercel partner, and we assess Salesforce, Dynamics, Adobe and custom estates on the same basis.
From £18,000, fixed and agreed before we start. The price depends on the number of platforms and business units in scope.
You keep the roadmap and decide what to do with it. Many clients move into a focused improvement sprint or Revolution Phase Zero; some run it in-house or with their current partner.
Tell us what you are running and what the board is asking. A senior consultant will reply, and if the Diagnostic is not the right first step, we will say so.
Not ready to talk? Start with the ten signs your platform is underdelivering.