Salesforce – Insights
Insight-driven, quality-focused content written by the experts.
September 29, 2026
Every DXP is now an agent platform. Is your estate ready?
Optimizely, Contentstack and Acquia have dropped the DXP label, and Salesforce has switched the agents on. What it changes about the platforms you already pay for — and five questions to answer before your next renewal.
September 7, 2026
Salesforce just turned the agents on. The operating model is not.
Two things happened in the same stretch of weeks. Salesforce will auto-enable Agentforce in Winter ’27 for every org that...
July 22, 2026
Salesforce just bought the piece it was missing. Here’s why that should change your roadmap.
Update, 1 September 2026: Salesforce has now completed its acquisition of Contentful. The questions below matter more now that the...
October 23, 2024
How Accurate Customer Data Boosts Personalisation And Sales
October 15, 2024
The hidden cost of Siloed Data
Companies collect vast amounts of customer data daily, however, without a unified strategy to manage this data, businesses often find...
October 7, 2024
The Hidden Costs of Siloed Data: How It’s Impacting Your Revenue
Companies collect vast amounts of customer data daily, however, without a unified strategy to manage this data, businesses often find...
September 29, 2024
From Issue to Resolution: Speeding Up Customer Support with Salesforce Service Cloud Quick Start
Efficient customer support is the backbone of any successful business. Delays in handling customer issues not only damage your reputation...
September 8, 2024
Benefits of Conducting a Salesforce Health Check Assessment
September 8, 2024
10 Signs You Need a Salesforce Health Check Assessment
July 31, 2024
Artificial Intelligence in Hotels
8% of guests feel that AI improves their hotel booking and stay experiences, but why is that? In early stages,...
July 22, 2024
Salesforce Analytics
Nearly 80% of users have rated Salesforce Analytics Cloud “excellent” or “good”. Salesforce Analytics Cloud is a very powerful tool,...
July 4, 2024
The Benefits of Using Salesforce CRM
Maintaining strong relationships with your customer base is crucial. Due to that, CRM systems have become essential tools that need...