Insights

Insight-driven, quality-focused content written by the experts.

AI & Automation, Customer Experience (CX)

6 Accessibility Practices You Need to Know in 2025

Introduction “The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.” – Tim Berners-Lee The above is one of my favourite quotes when it comes to my work as the QA... Read more
Travel & Transport, AI & Automation

Travel Trends 2025: Key Insights and Strategic Implications for the Travel & Tourism Industry

The 2025 travel industry is set to witness a profound transformation driven by shifting consumer expectations, technological advancements, and global environmental consciousness. It seems that the travel and tourism industry is starting to level-out again and travel in 2024 has... Read more
Events, AI & Automation

Driving Digital Experience with Sitecore at Gitex 2024

Driving Digital Experience Innovation with Sitecore  Gitex Global 2024 in Dubai served as a premier global platform for tech leaders and innovators, and Sitecore’s presence—strengthened by its strategic platinum partner Remarkable (formerly know as Sagittarius)—made a powerful impression. From the... Read more
AI & Automation, Content Operations

Introducing Sitecore Stream, Sitecore’s biggest AI play to date

It seems like a long time ago since we were sitting in the front row of the SUGCON Europe keynote address in Dublin watching Sitecore Chief Product Officer, Roger Connolly, tease us with some of the upcoming AI features that were to... Read more
AI & Automation, CRM & Data

From Issue to Resolution: Speeding Up Customer Support with Salesforce Service Cloud Quick Start

Efficient customer support is the backbone of any successful business. Delays in handling customer issues not only damage your reputation but can also lead to a loss of loyalty. With the Salesforce Service Cloud Quick Start, businesses can streamline their... Read more
AI & Automation, CRM & Data

Benefits of Conducting a Salesforce Health Check Assessment

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AI & Automation, CRM & Data

10 Signs You Need a Salesforce Health Check Assessment

Traffic recovery into content optimisation Read more
AI & Automation, CRM & Data

Artificial Intelligence in Hotels

8% of guests feel that AI improves their hotel booking and stay experiences, but why is that? In early stages, the main purpose behind employing artificial intelligence in hotels was the automation of repetitive tasks, as well as basic data... Read more

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