Insights
Insight-driven, quality-focused content written by the experts.
CRM & Data, Customer Experience (CX)
May 14, 2025
Why Your CRM Is Damaging Your Business
Why do Nearly 65% of all CRM Implementations Fail? We explore these nine pitfalls for CRM implementations, and how fixing...
CRM & Data, Personalisation & CRO
October 23, 2024
How Accurate Customer Data Boosts Personalisation And Sales
CRM & Data, Customer Experience (CX)
October 15, 2024
The hidden cost of Siloed Data
Companies collect vast amounts of customer data daily, however, without a unified strategy to manage this data, businesses often find...
CRM & Data, Customer Experience (CX)
October 7, 2024
The Hidden Costs of Siloed Data: How It’s Impacting Your Revenue
Companies collect vast amounts of customer data daily, however, without a unified strategy to manage this data, businesses often find...
AI & Automation, CRM & Data
September 29, 2024
From Issue to Resolution: Speeding Up Customer Support with Salesforce Service Cloud Quick Start
Efficient customer support is the backbone of any successful business. Delays in handling customer issues not only damage your reputation...
AI & Automation, CRM & Data
September 8, 2024
Benefits of Conducting a Salesforce Health Check Assessment
AI & Automation, CRM & Data
September 8, 2024
10 Signs You Need a Salesforce Health Check Assessment
AI & Automation, CRM & Data
July 31, 2024
Artificial Intelligence in Hotels
8% of guests feel that AI improves their hotel booking and stay experiences, but why is that? In early stages,...
AI & Automation, CRM & Data
July 22, 2024
Salesforce Analytics
Nearly 80% of users have rated Salesforce Analytics Cloud “excellent” or “good”. Salesforce Analytics Cloud is a very powerful tool,...
AI & Automation, CRM & Data
July 4, 2024
The Benefits of Using Salesforce CRM
Maintaining strong relationships with your customer base is crucial. Due to that, CRM systems have become essential tools that need...
AI & Automation, CRM & Data
June 12, 2024
What is a Salesforce Consultant?
In 2023, Salesforce generated $2.33 billion from professional services and other services alone; this reflects the high, and steadily increasing,...