Insights
Insight-driven, quality-focused content written by the experts.
CRM & Data, Customer Experience (CX)
The hidden cost of Siloed Data
Companies collect vast amounts of customer data daily, however, without a unified strategy to manage this data, businesses often find themselves dealing with siloed information. Therefore, critical customer insights are scattered across departments, systems, and platforms. This disorganisation can severely... Read more
Commerce & Experience Platforms, Customer Experience (CX)
Unlocking Creativity with Sitecore XM Cloud Components
Creativity has become a key differentiator for brands. Brands should be continuously searching for ways to bring fresh, engaging content to their audiences while maintaining efficiency and consistency. Enter Sitecore XM Cloud’s components. Components is a powerful tool within Sitecore’s... Read more
CRM & Data, Customer Experience (CX)
The Hidden Costs of Siloed Data: How It’s Impacting Your Revenue
Companies collect vast amounts of customer data daily, however, without a unified strategy to manage this data, businesses often find themselves dealing with siloed information. Therefore, critical customer insights are scattered across departments, systems, and platforms. This disorganisation can severely... Read more
AI & Automation, CRM & Data
From Issue to Resolution: Speeding Up Customer Support with Salesforce Service Cloud Quick Start
Efficient customer support is the backbone of any successful business. Delays in handling customer issues not only damage your reputation but can also lead to a loss of loyalty. With the Salesforce Service Cloud Quick Start, businesses can streamline their... Read more
Commerce & Experience Platforms, Content Operations
Maximising Efficiency with XM Cloud Explorer Tool
Managing content efficiently is crucial for brands to stay ahead. Sitecore XM Cloud offers a suite of tools designed to streamline content creation and management. One of the standout features is the Explorer tool, which allows marketers and developers to... Read more
Commerce & Experience Platforms, Personalisation & CRO
Could XM Cloud Be The Next Step In Your Digital Experience?
Brands are constantly seeking ways to capture consumer attention, whether in B2B or B2C sectors. To succeed, companies need control over their content, enabling them to create, update, and manage digital assets efficiently. Thankfully, Sitecore’s XM Cloud,is a leading SaaS... Read more