Insights
Insight-driven, quality-focused content written by the experts.
Customer Experience (CX), CX Strategy & Transformation
SITECORE EXPERIENCE MANUFACTURING GUIDE
To deliver value to every buyer, manufacturers must peel away the layers to get closer to their end customers and personalize at scale. In manufacturing, stronger bonds make all the difference The bar has been set. Behaviors have changed. Buyers... Read more
Commerce & Experience Platforms, Content Operations
KEY TAKEAWAYS FROM CONTENTFUL FAST FORWARD, AND WHAT TO EXPECT IN 2023
Our team headed to the Contentful Fast Forward London roadshow on Tuesday 29th November to catch up with partners, speak to clients, and get up to speed with the Contentful roadmap for 2023. This was the first round of live... Read more
Commerce & Experience Platforms, Customer Experience (CX)
2022-2023 DIGITAL TRANSFORMATION IN GLOBAL MANUFACTURING
The global manufacturing industry is being buffeted by geo-political and socio-economic challenges. In today’s turbulent marketplace, companies are looking to minimise this disruption and instability by prioritising customer experience and securing their supply chain. And they’re investing in digital marketing... Read more
Commerce & Experience Platforms, Customer Experience (CX)
Opticon 2022 – Introducing the new Optimizely
The last time Optimizely held an in-person global annual conference was 2019. To quote Optimizely CEO Alexander Atzberger, “A lot has changed in the last 3 years”. Optimizely has been busy building on its CMS and E-commerce heritage to become one of... Read more
Customer Experience (CX), Optimizely
Peerius Episerver Explained
With an impressive customer base of famous brands such as Tommy Hilfiger, Peerius is a piece of the puzzle acquired in 2016 by Episerver to elevate the quality of the personalisation technology available to customers‘. The omnichannel personalisation vendor allowed Episerver to drive... Read more
Commerce & Experience Platforms, Customer Experience (CX)
Monetate vs Optimizely
Which is best for your organisation’s ecommerce solution? Monetate (acquired by KIBO in 2019) is a multivariate testing and personalisation software for commerce solutions. The technology aims to let organisations increase the quality and value of users’ experience. Montetate now... Read more
Commerce & Experience Platforms, Customer Experience (CX)
MAKE A BIG IMPACT ON CUSTOMER LOYALTY AND YOUR ROI WITH THESE STEPS
PWC recently found that when customers feel appreciated, companies gain measurable benefits – including the chance to win more of their customers’ spending dollars. The payoff for valued, great experiences are tangible: up to a 16% price premium on products... Read more
Customer Experience (CX), Personalisation & CRO
Getting Started with Sitecore Personalize: A Beginner’s Guide to Website Personalisation
Being able to show your customers relevant content is a must in today’s eCommerce environment, which is why tools like Sitecore Personalize are so useful for brands who want to make a splash when a customer interacts with them on... Read more