Insights
Insight-driven, quality-focused content written by the experts.
Ecommerce, Design Systems & Brand Governance
The Future of Experience: Designing for the Singular Interface
The way users interact with digital experiences is undergoing a profound transformation. The rise of AI-powered interfaces, ambient computing, and conversational design is pushing us towards a new paradigm: the singular interface. This isn’t just a design trend, it’s a... Read more
AI & Automation, Commerce & Experience Platforms
Unlock the Power of Optimizely CMS 12: Why Now is the Time to Upgrade
Upgrading Optimizely CMS for the Modern Digital Experience For organisations on previous version of the Optimizely CMS, the shift to CMS 12 represents more than a version change: it’s a strategic upgrade to a modern, secure, and future-proof platform. Businesses... Read more
AI & Automation, Content Operations
Why Your DAM Isn’t Delivering, and How to Fix It
Digital Asset Management (DAM) systems promise streamlined workflows, brand consistency, and faster content delivery. Yet many organisations find their DAM underdelivers, becoming a glorified storage folder rather than a strategic engine. If your DAM feels more like a digital dumping... Read more
Customer Experience (CX), Digital Marketing & Media
Affiliate 2.0: Why Creator Commerce Outperforms Display Ads
The Evolution of Affiliate Marketing Affiliate marketing once lived and died by discount codes and static blog posts. But in 2025, the landscape has transformed. Today, creators holding a garlic press while dancing outsell carefully crafted display ads. Consumers aren’t... Read more
Customer Experience (CX), Design Systems & Brand Governance
From Pages to Conversations: Rethinking Website Architecture for the AI Era
For years, websites have been built around a familiar structure: pages, menus, and navigation. This architecture was designed to help users browse and self-serve, organising large volumes of information into digestible sections. But as digital behaviour evolves, this model is... Read more
Events, Customer Experience (CX)
The Future of AI & Social Search in Travel: Key Takeaways from Our Webinar
The travel and hospitality industry is undergoing a seismic shift. In our recent webinar, hosted in partnership with Katy Howell, CEO of Immediate Future, we explored how AI and social search are transforming how customers discover, plan, and book travel... Read more
AI & Automation, Performance Marketing
AI Max for Search: Google Tightens Its Grip on the SERP
In late July, Google introduced AI Max for Search, a new campaign type designed to integrate advertising into AI-generated search results. The move follows recent tests in which ads began appearing inside AI Overviews in the UK. Together, these developments... Read more
AI & Automation, Content Operations
AI’s Rapid Evolution: Embrace the Change
Artificial intelligence (AI) is evolving at an unprecedented rate. This rapid advancement is not only transforming industries but also creating a sense of uncertainty about the future. As AI continues to develop, many people find themselves unsure of what to... Read more