Insights
Insight-driven, quality-focused content written by the experts.
CRM & Data, Customer Experience (CX)
5 Steps to Data Unification to Support Customer Experience
The process of unifying data has been proven to enhance the customer experience. Customers increasingly expect instant, real-time responses to their questions and self-service options available on their chosen communication method and from any device. Connected systems and data... Read more
CRM & Data, Customer Experience (CX)
Benefits of unified data to drive smarter business decisions
Reinventing how companies use data to drive more intelligent business decisions whilst creating better customer experiences. This article discusses how companies of all sizes can make better use of their data and realise the value that is locked... Read more
AI & Automation, CRM & Data
Digital Transformation Is More Than Swapping Selling Systems
Digital transformation touches every aspect of your business. Companies such as Intrepid Travel (the largest small group adventure travel company in the world), which according to a recent Skift article, “is upping its technology budget for 2023 by 189% from... Read more
CRM & Data, Customer Experience (CX)
Top tips for digital transformation success in 2023
10 challenges you need to overcome to ensure your transformation is successful Digital Transformation is often seen by business leaders as a potential high cost and risk. And with a study from Boston Consulting Group suggesting that nearly 70%... Read more
CRM & Data, Customer Experience (CX)
Meeting customer’s expectations, creating a connecting company
Having entered the post-pandemic era it’s even more important that brands need to adapt to continue meeting customer expectations. We are moving from a digital-first customer experience to a 1-1 mentality where customers seek instant gratification and responses their... Read more
Commerce & Experience Platforms, Design and Build
Sitecore Search results
While preparing for a recent talk at the London Sitecore User Group at Sagittarius offices on the subject of Sitecore Content Search: Building a frontend for Sitecore Search results, I discovered some great content (both from Sitecore and the wider... Read more
Customer Experience (CX), Design and Build
Sagittarius proudly supports BIMA Digital Day
The twelfth annual BIMA Digital Day took place on Wednesday 8th November and Sagittarius were delighted to receive an invite to attend The Green School for Girls in Isleworth in what was set to be a thoroughly enjoyable event. What... Read more
Customer Experience (CX), CX Strategy & Transformation
Introducing Sitecore in School with BIMA Digital Day
This year I was lucky enough to take part in BIMA Digital Day. Digital Day is aimed at 11-16-year-olds and sees digital professionals head to schools for a day to inspire students and give them insight into the world of... Read more