Insights
Insight-driven, quality-focused content written by the experts.
Customer Experience (CX), Design Systems & Brand Governance
From Pages to Conversations: Rethinking Website Architecture for the AI Era
For years, websites have been built around a familiar structure: pages, menus, and navigation. This architecture was designed to help users browse and self-serve, organising large volumes of information into digestible sections. But as digital behaviour evolves, this model is... Read more
Events, Customer Experience (CX)
The Future of AI & Social Search in Travel: Key Takeaways from Our Webinar
The travel and hospitality industry is undergoing a seismic shift. In our recent webinar, hosted in partnership with Katy Howell, CEO of Immediate Future, we explored how AI and social search are transforming how customers discover, plan, and book travel... Read more
AI & Automation, Performance Marketing
AI Max for Search: Google Tightens Its Grip on the SERP
In late July, Google introduced AI Max for Search, a new campaign type designed to integrate advertising into AI-generated search results. The move follows recent tests in which ads began appearing inside AI Overviews in the UK. Together, these developments... Read more
Content Operations, Design Systems & Brand Governance
Is a DAM the Answer?
Content may be king, but behind the throne, chaos often reigns. Enterprise organisations produce more assets than ever, campaign imagery, brand videos, brochures, social graphics, and files end up scattered across cloud drives, legacy systems, and desktops. The result? Duplication,... Read more
AI & Automation, Content Operations
AI’s Rapid Evolution: Embrace the Change
Artificial intelligence (AI) is evolving at an unprecedented rate. This rapid advancement is not only transforming industries but also creating a sense of uncertainty about the future. As AI continues to develop, many people find themselves unsure of what to... Read more
Events, Customer Experience (CX)
The Future of Discovery in FSI: Social Search, AI, and the New Rules of Visibility
When was the last time you Googled something and actually clicked past the first result? Now imagine your customers doing the same, not just on Google, but on TikTok, Reddit, ChatGPT, LinkedIn… and never making it to your website. Welcome... Read more
Content Operations, Customer Experience (CX)
Hexagon launches new website with Remarkable at HexagonLIVE 2025
We’re proud to share that Hexagon has just gone live with the first phase of its new global website hexagon.com, unveiled during HexagonLIVE 2025 in Las Vegas. It marks a major milestone in a far-reaching digital transformation initiative – and we’re honoured to... Read more
Customer Experience (CX), Digital Marketing & Media
Artificial Influence: Why UGC and Advocacy Will Shape the Future of Search
Right now, the rules of search, discovery, and influence are being rewritten (and it’s not by the robots, it’s by humans). We’re moving fast from a world where search engines just index content, to one where generative models synthesise, prioritise,... Read more