Insights
Insight-driven, quality-focused content written by the experts.
Manufacturing, Customer Experience
Remarkable Delivers UX-Led Digital Transformation for CRU Group
Remarkable is pleased to announce the successful completion of a major digital transformation programme for CRU Group, a global leader in market intelligence for mining, metals and fertilisers. The engagement began with an extensive UX and design discovery phase, where... Read more
CRM & Data, Salesforce
Why Your CRM Is Damaging Your Business
Why do Nearly 65% of all CRM Implementations Fail? We explore these nine pitfalls for CRM implementations, and how fixing these issues will lead to a successful rollout. Lacking a CRM strategy Unorganised objectives Scope creep—staying focused on early delivery... Read more
CRM & Data, Salesforce
From Issue to Resolution: Speeding Up Customer Support with Salesforce Service Cloud Quick Start
Efficient customer support is the backbone of any successful business. Delays in handling customer issues not only damage your reputation but can also lead to a loss of loyalty. With the Salesforce Service Cloud Quick Start, businesses can streamline their... Read more
CRM & Data, Salesforce
Salesforce Analytics
Nearly 80% of users have rated Salesforce Analytics Cloud “excellent” or “good”. Salesforce Analytics Cloud is a very powerful tool, it’s beneficial particularly for organisations looking to improve their decision-making process. What is Salesforce Analytics? Like many Salesforce products,... Read more
CRM & Data, Salesforce
The Benefits of Using Salesforce CRM
Maintaining strong relationships with your customer base is crucial. Due to that, CRM systems have become essential tools that need to be implemented in organisations across all industries. Among the extensive range of Customer Relationship Management (CRM) solutions available, Salesforce... Read more