Industry Expertise Sector focussed reports

Coming Soon

This year’s Top 20 UK Banks Digital Maturity 2026 Report examines 20 leading UK banks across 10 critical digital metrics—from website effectiveness and search performance to email marketing, personalisation, and remarketing. The findings challenge widely held assumptions about who’s leading, who’s lagging, and where the real opportunities lie.

The 2024 Digital Maturity Report for Hotel Groups shares in depth research and analysis of the digital effectiveness of the world’s leading 20 hotel groups and hotel digital transformation. The report uncovers unique insights and findings across 12 core aspects of digital, including:

• Website Effectiveness
• Ecommerce
• Search Engine Optimisation (SEO)
• Paid Search (PPC)
• Social Media
• Personalisation
• Content Marketing
• Customer Relationship Management

Our report uses research and analysis of the commerce competency based on 10 key aspects of commerce including:

• Basket Design
• Payment Processing
• Search Features
• Responsiveness
• Performance

Using industry tools, collected data and best practices, we’ve identified Home and Furniture brands who are getting it right, and those who are still falling short of their competitors. We also make suggestions on where brands can invest to improve each of these aspects.

The 2024 Digital Maturity Report for Airlines shares in depth research and analysis of the digital effectiveness of the world’s leading 50 airlines and airline digital transformation. The report uncovers unique insights and findings across 11 core aspects of digital, including:

• Website Effectiveness
• Ecommerce
• Search Engine Optimisation (SEO)
• Paid Search (PPC)
• Social Media
• Personalisation
• Content Marketing
• Customer Relationship Management

The 2024 Digital Maturity Report for Asset Management shares in depth research and analysis of the digital effectiveness of the world’s leading 50 asset management firms. The report uncovers unique insights and findings across 11 core aspects of digital, including:

• Website Effectiveness
• Ecommerce
• Search Engine Optimisation (SEO)
• Paid Search (PPC)
• Social Media
• Personalisation
• Content Marketing
• Customer Relationship Management

Featuring in-depth research and analysis on the challenges currently faced by the financial sector in the UK, GCC, and DACH. Discover key trends and industry shifts that are shaping the future of finance, such as:

• The transformative power of composable banking
• The upcoming changes in marketing budgets and their profound effects on the financial sector
• Why digital transformation is no longer an option but a necessity
• The challenges and best practices in measuring customer satisfaction within the financial industry

The 2023 Digital Maturity Report for the Global Insurance Sector includes unique research and analysis of the digital effectiveness of the top 100 insurance companies across the globe. The report highlights the findings across 10 core aspects of digital, including:

• Website effectiveness
• Content marketing
• Search Engine Optimisation (SEO)
• Social Media
• Personalisation

The financial sector has always been at the very forefront of data-driven innovation.

Between rising compliance requirements and the rapid digitalisation of processes, today’s banks, insurance companies and financial services providers are some of the heaviest users of data in the world.

In this report, we look at why so many businesses in the financial sector value customer data enough to collect it, while so few manage to make the most of it.

Our research is based on surveys of over 200 decision makers from UK-based financial businesses including a range of banks, insurers and service providers. And it reveals both why customer data is often hard to use and what leaders are doing to use it more effectively.