Ministry of Sport

Case Study

Delivering Seamless Sport Services at Scale: The MoS Digital Journey

The Ministry of Sport (MOS) represents Saudi Arabian sport at both national and international levels, overseeing thirty federations and the Saudi Olympic Committee. It plays a pivotal role in achieving Vision 2030’s goals for a vibrant society through sport, health, and community engagement.

Objective

MOS aimed to unify its digital presence across public websites, intranet, and mobile platforms. The goal was to deliver a seamless, scalable experience for athletes, fans, and internal stakeholders, enhancing usability, accessibility, and strategic impact across all digital touchpoints.

Solution

Remarkable led a multi-agency transformation, designing and implementing a unified services portal powered by Sitecore XP. The solution included a responsive public website, employee intranet, and mobile app, all integrated with third-party systems. The team applied atomic design methodology, built a scalable design system, and ensured compliance across platforms. The project emphasized CX/UX excellence, digital strategy alignment, and agile delivery, with continuous stakeholder engagement and usability testing throughout.

Results

Enhanced digital experience and operational efficiency.

  • 25% increase in digital engagement across platforms
  • Improved user satisfaction scores (internal and public-facing)
  • Streamlined access to services for 30+ federations
  • Accelerated delivery timelines through agile collaboration
  • Strengthened brand presence ahead of World Cup 2034.

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