In a time when 70% of organisations struggle to provide completely connected user experiences across all channels, it’s crucial for organisations to find reliable and efficient platforms to manage customer interactions and insights. Salesforce has solidified its leadership position in the Gartner Magic Quadrant 2024 for Customer Data Platforms (CDPs). This achievement, based on the evaluation of Salesforce Data Cloud, is a testament to its innovative approach and capabilities in managing customer data across various platforms. It not only marks a significant milestone for Salesforce but also sets a new standard of excellence for other CDPs.
The Gartner Magic Quadrant stands as a research methodology and graphical tool, offering qualitative insights into the dynamics, maturity, and competitive landscape of various markets. It divides the market into four distinct quadrants—Leaders, Challengers, Visionaries, and Niche Players. Each quadrant highlights a vendor’s execution capabilities and their vision completeness, thereby providing a comprehensive overview of their market position.
By leveraging the Magic Quadrant, decision-makers can evaluate vendors against a globally acknowledged benchmark, ensuring well-informed technological investments and partnerships that resonate with their strategic goals.
Source: Gartner (February 2024)
Salesforce’s position in the GDPs Gartner Magic Quadrant 2024 serves as a clear indicator of the platform’s capabilities and potential. Data Cloud offers a path towards more integrated, insightful, and personalised engagement strategies that facilitate building and maintaining high customer trust levels. By leveraging this platform, businesses can not only enhance their customer interactions but also make more informed decisions.
The Quadrant provides an evaluation of the most prominent CDPs in the market, which means that it holds particular value for companies in the final stages of their decision-making process, aiming to select the customer data platform that best aligns with their unique needs. This recognition exemplifies Salesforce’s success in overcoming data silos, making it an attractive option for firms seeking a data platform that supports their growth and customer engagement strategies efficiently.
Gartner’s analysis highlights the significance of CDPs in unifying customer data from various channels, thus enhancing the relevance and efficiency of marketing strategies and customer engagements. The Salesforce Data Cloud, developed on the Einstein 1 Platform, is a hyperscale data engine offering an integrated solution that spans across Salesforce applications, cloud providers, and third-party systems. It is designed to facilitate quick access to real-time customer data, as well as generate actionable insights based off of it.
One of the persistent challenges in digital transformation efforts has been the existence of data silos. With digital interactions taking over and customers expectations for personalised experiences increasing, having comprehensive, up-to-date becomes crucial. Data Cloud enables organisations to consolidate their enterprise data from various sources, including Salesforce applications and cloud services like AWS, Snowflake, Databricks, and Google, without the need for ETL processes.
Take L’Oréal, as an example, they leveraged Salesforce Data Cloud to individualise experiences for their customer by connecting data from each touchpoint into a single source of truth . SFDC’s ability to integrate data not just from Salesforce applications, but also from external cloud providers and systems allows for faster insights and hyper-personalisation.
Salesforce’s positioning as a leader is not just a reflection of its technological expertise but also its vision and execution in addressing the diverse needs of modern businesses and its progressive outlook on the role of customer data platforms. Beyond merely serving marketing needs, Salesforce Data Cloud is envisioned as a comprehensive tool for data unification and engagement across the Salesforce ecosystem.
This vision is supported by a commitment to innovation, as evidenced by enhancements such as zero-copy data access and the integration of predictive and generative AI capabilities. Salesforce’s strong global partner network further amplifies the platform’s reach and effectiveness, offering businesses a rich array of services and solutions to maximise the value of their customer data.
To fully and effectively utilise the capabilities and advantages of Salesforce Data Cloud, we invite decision-makers and strategic planners to book a demo with Unify, a trusted salesforce partner. This is an opportunity to witness firsthand how Salesforce’s industry-leading platform can transform your organisation’s approach to customer data management and engagement. With rapid technological advancements and evolving customer expectations, aligning with the leader of CDPs is a strategic necessity for businesses looking to gain a competitive advantage over their competition and achieve a high return on their investment.
Salesforce’s leadership in the 2024 CDPs Quadrant is a significant achievement that highlights the company’s vision and proves its commitment to innovation. As businesses worldwide look to leverage customer data more effectively, Salesforce Data Cloud stands out as a comprehensive and transformative solution.
Contact us to find out how Unify experts support enterprise-level organisations in customer data platform implementation. As a Salesforce and Microsoft Partner, we work with ambitious companies on their digital transformations, through our advisory, integration and acceleration services. Contact us today to find out how we can assist you.
