We’re proud to share that Remarkable is now one of the first agencies globally to become Vercel Agent Foundations Certified, with eight of our developers achieving the certification. It means our team is fully equipped to build and deploy production-ready AI agents across Vercel’s entire agentic infrastructure: the AI SDK, Workflow SDK, AI Gateway, Sandbox and Fluid Compute.

The certification followed a partner workshop earlier this summer, where our developers were set a single brief: build a working AI agent using the Vercel AI SDK. Eight hours on the day, with Vercel engineers on hand throughout, on top of eight hours of pre-work per developer working through Vercel Academy’s Builders Guide to the AI SDK. It was hands-on by design, and a test of how our team can put their skills into practice, not just a test of memory.

Why Vercel is betting everything on agents

Vercel has spent the last year rebuilding itself around a single idea: that agents, not humans, are becoming the primary way software gets built and shipped. At its Ship 2026 event in London, Vercel said that six months earlier, fewer than 3% of deployments to its infrastructure were triggered by coding agents. Now, it’s more than half. Token volume through its AI Gateway has grown roughly tenfold in the same window, from around 2 trillion to 20 trillion a month.

That’s the backdrop our certification sits against. Vercel’s pitch, in founder Guillermo Rauch’s words, is that “each new generation of software needs a new generation of infrastructure. For the agent era, that’s Vercel”, and the five tools covered in our certification are the building blocks of that infrastructure:

1. AI SDK – one consistent way to build against any AI model, switching providers with a single line of code.
2. Workflow SDK – makes long-running, multi-step agents durable, so they survive crashes, deployments and hours-long pauses without custom queues or retry logic.
3. AI Gateway – a single API key that reaches hundreds of models across providers, with automatic failover and one unified bill.
4. Sandbox – isolated, disposable environments where an agent’s code can run safely, without ever touching production.
5. Fluid Compute – a compute model built for the bursty, wait-heavy nature of AI workloads, so you’re not paying for idle time.

What it means for our clients

Becoming certified isn’t the point — being able to build with real competence is. As agents take on more of how the web is designed, built and run, our clients need partners who have not just read the documentation, but actually done the work. That’s what this certification demonstrates: our team built a production-ready agent under real time pressure, with Vercel’s own engineers watching.

That capability is what powers AI Drive — our service for building, deploying and running AI agents in production — and the wider AI consultancy journey that takes clients from strategy to live agents.

If you’re thinking about what agentic infrastructure means for your digital experience, we’d love to talk.

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We’re thrilled to announce that four members of the Remarkable team have had their Optimizely Most Valuable Professional (OMVP) status renewed for 2026: Issy Stephen, Robert McGovern, Riann Smith and Matthew Dunn.

And in even bigger news — Robert McGovern has been upgraded to Gold OMVP!

The OMVP programme recognises practitioners who go above and beyond in contributing to the Optimizely community, through thought leadership, technical innovation, peer mentorship, and sustained engagement with the Optimizely ecosystem. Renewal isn’t automatic; it reflects continued impact and community contribution year after year.

A team of recognised Optimizely experts

Having four OMVPs in-house is a rare distinction, and Rob’s Gold upgrade places him among an even more select group globally. Together, Matt, Issy, Rob, and Riann represent an exceptional depth of expertise across optimisation, experimentation, and digital experience — and their OMVP status is independent recognition of the real-world impact they’re delivering for clients.

This renewal builds on the momentum from last year, when Rob and Riann were first named Silver Strategy OMVPs and joined Matt, our Optimizely Practice Lead, who holds Platinum status. Remarkable is now home to some of the most decorated Optimizely talent in the UK.

What this means for our clients

When you work with Remarkable on your Optimizely programme, you’re working with a team that doesn’t just use the platform — they shape how it’s used across the industry. Our OMVPs bring hands-on experience from some of the most complex and ambitious Optimizely programmes in the market, and they’re constantly feeding the latest thinking back into the work they do for clients.

Whether you’re looking to accelerate your experimentation programme, improve your content lifecycle management, or get more from your Optimizely investment, we’d love to talk.

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FOR IMMEDIATE RELEASE

10 April 2026

Remarkable Unveils ‘Revolution’ – A New Operating Model for AI-Driven Growth

The customer experience consultancy introduces a perpetual growth model connecting strategy, technology, creativity, and data to help enterprise brands deliver measurable growth.

LONDON, 10 April 2026 — Customer experience consultancy Remarkable today announces the launch of Revolution, a new operating model designed to help enterprise organisations turn fragmented systems, siloed data and disconnected teams into a single, high-performing growth engine.

Revolution connects strategy, technology, creativity, and data into one integrated system, with artificial intelligence embedded throughout. It is built for enterprise brands looking to accelerate acquisition, improve retention, and increase customer lifetime value in an increasingly AI-driven landscape.

The launch addresses a familiar challenge: the gap between digital ambition and execution. When systems do not integrate, data is underutilised, and teams operate in silos, customer experience suffers and growth slows. Revolution is designed to close that gap by creating a continuously optimised model for performance.

Five things Revolution does that traditional transformation programmes do not:

• It connects, rather than replaces. Revolution integrates strategy, technology, creativity and data into one continuously improving system, rather than running them as parallel workstreams that rarely align.

• It embeds AI across the entire model. Rather than treating AI as a discrete initiative, Revolution deploys intelligent automation and AI agents wherever they will have the greatest operational impact -reducing overhead and freeing teams for higher-value work.

• It compounds over time. Insight from each cycle informs the next. Customer experience improves continuously, and transformation accelerates rather than stalls.

• It covers every growth lever. From CRM and data to channel optimisation, content, platforms and human enablement - Revolution spans the full stack of digital customer experience capability.

• It is measurable. Revolution is built around commercial outcomes: up to 40% efficiency gains in channel performance, up to 30% higher content engagement, a 20-40% uplift in CRM and data ROI, and up to 50% faster speed to market through modernised platforms.

Paul Stephen, CGO of Remarkable, said:

“The organisations winning today are not the ones with the biggest budgets — they are the ones that have learned to connect strategy, data, technology and creativity into a system that gets smarter over time. Revolution is that system. It is how we help our clients stop doing transformation and start doing growth.” 

Revolution is available to enterprise clients across financial services, retail and technology sectors. It operates as an ongoing engagement model, combining Remarkable’s consulting, platform, content and data capabilities into a single, integrated approach.

For more information, visit: https://remarkable.global/revolution

Editor’s note (August 2026): Remarkable’s AI consultancy services — AI Vision, AI Foundations and AI Drive — are now the entry points for organisations ready to put Revolution into practice. Learn more at remarkable.global/ai.

About Remarkable

Remarkable is a customer experience consultancy helping organisations achieve measurable digital growth. Through its Revolution programme — a cyclical, evidence-based approach to digital transformation — Remarkable works with clients across financial services, manufacturing and beyond to build the cross-channel capabilities that drive sustainable commercial performance. Remarkable has been navigating the digital landscape for over 50 years.

Media Contact 

Harriet Barley, Head of Marketing and Communications, Remarkable  

harriet.barley@remarkable.global

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We are proud to share an information security update from Remarkable!

We’ve just completed another highly successful Continuing Assessment Visit with NQA for our ISO 27001:2022 certification, and we’re delighted to say that we continue to meet the highest standards for information security management. The audit report highlighted that “The organisation’s context is well defined, leadership has been effectively demonstrated and commitment levels are fully evident.”

As we continue to mature our Information Security Management System, this assessment is also a valuable opportunity to reflect on the progress we’ve made over the past year. Our ongoing commitment to maintaining a robust security posture includes regular internal audits, structured risk assessments, proactive monitoring, and continuous improvement initiatives — all of which help ensure that our security controls remain aligned with both ISO 27001:2022 and industry best practice.

Marie Heinsen, VP for Agency Services, said “A huge thank you to everyone involved — maintaining this certification is truly a cross-team effort, and it reflects our commitment to protecting our clients’ data with rigour and care.”

Alongside this, we’ve also renewed our Cyber Essentials certification, strengthening our resilience even further and ensuring we continue to demonstrate robust security controls across our digital environment.

These accreditations are more than just badges — they inform our processes, enhance our operations, reinforce trust, support our clients, and help us stay ahead in a landscape where cyber threats continue to evolve. This year, we’ve also focused on broadening awareness and training across the business, ensuring teams have the knowledge they need to identify risks early and uphold best-in-class security practices. Our ISMS places great emphasis on staff understanding their responsibilities, from secure access control to incident reporting, helping us maintain a culture where security is embedded into everyday decision-making.

Sangeeta Brady, COO said “I’m incredibly proud of the team for their continued dedication and discipline throughout this process. The team really do care about the security of both Remarkable and our clients’ data”.

As organisations increasingly navigate complex digital ecosystems, the need for strong, adaptable security frameworks has never been greater. Whether you’re looking to assure stakeholders, meet growing regulatory expectations, or simply build confidence in the resilience of your systems, investing in solid security foundations can unlock long-term value and reduce operational risk.

If your organisation is looking to strengthen its digital maturity, enhance security, or accelerate growth through smarter use of technology, Remarkable’s digital consultancy team is here to help.

Get in touch to find out how we can support your next step forward.

The post Remarkable Celebrates Security Achievement appeared first on Remarkable.

As the year ended, Remarkable’s Client & Sales team looked ahead to 2026, sharing their boldest predictions for the future of digital, sales, and marketing.

This year promises to be transformative, with AI moving from experimental to essential in nearly every business process. Companies that adapt quickly will gain a competitive edge, while those that hesitate risk falling behind.

Here’s what the team see on the horizon.

Visual Search Becomes the Primary Retail Channel

Ian MacArthur sees visual search overtaking text queries in retail, with “camera-first” searching becoming the norm for fashion, home décor, and more. This shift will redefine how consumers interact with brands, making product discovery faster and more intuitive. Retailers will need to optimise their catalogues for visual recognition and invest in AI-driven image search capabilities to stay relevant.

Everyone Will Need to Be “More Developer”

Alex Lee believes that everyone will need to become “more developer”, learning to use code and APIs to automate and innovate. This trend reflects the growing demand for technical literacy across all roles, not just engineering. Businesses will likely offer training programmes and low-code platforms to empower employees.

Content Strategy: The AI Advantage of 2026

Steph Powis highlights content strategy as the ultimate competitive edge, with brands needing to create clear, authoritative content trusted by both humans and AI. High-quality content will influence search rankings and AI-driven recommendations, making it a cornerstone of marketing success. Companies that fail to prioritise content integrity risk losing visibility and credibility in an AI-dominated ecosystem.

Advertising Revenue Moves to AI Platforms

John Whittome expects advertising revenue to shift to AI platforms, with conversational ad formats, context-driven placements, and transaction-based models. This evolution will blur the lines between advertising and customer engagement, creating more personalised experiences. Brands will need to rethink their ad strategies, focusing on relevance and real-time interaction to maximise ROI.

Cyber Security Remains Critical

Marie Heinsen warns that cyber security will remain critical, especially as data visibility to LLMs increases. With AI systems accessing vast amounts of sensitive information, the risk of breaches will grow exponentially. Organisations must invest in robust security frameworks and continuous monitoring to safeguard trust and compliance.

AISoV: The Metric of the Year

Kier Humphreys tips AISoV (AI Share of Voice) as the metric of the year, though it will remain difficult to quantify—making attribution and data even more valuable. Measuring influence in AI-driven channels will become a priority for marketers seeking to understand brand impact. Expect new tools and methodologies to emerge, aiming to capture this critical metric.

Building Trust

Emma Nijjar emphasises the importance of building trust through transparency and genuine human connection. In a world dominated by automation, authenticity will set brands apart. Companies that prioritise ethical practices and clear, human communication will foster loyalty and long-term relationships.

Human is Still Important

Like Emma, Kartika Chandramohan predicts that as AI adoption rises, clients will value unique, human-created ideas as the new premium. Creativity and emotional intelligence will remain irreplaceable, offering differentiation in an increasingly automated market. Businesses should invest in nurturing these human skills alongside technological innovation.

Agentic AI Applications

Peter Clisby foresees the rise of Agentic AI applications—built by developers, integrating business logic and leveraging both LLMs and classic AI services. These applications will enable autonomous decision-making, streamlining workflows and reducing operational overhead. Companies that embrace this model will unlock new efficiencies and competitive advantages.

The Rise of SLMs (Small Language Models)

Paul Stephen expects brands to shift towards SLMs (Small Language Models) to retain control over their data and IP. These models offer greater customisation and privacy, addressing growing concerns around data governance. Organisations will increasingly balance scalability with security, opting for tailored AI solutions.

A Scare in the Market

James Gray predicts a big AI market scare at some point in H1 of 2026, and a ‘severe correction’ when AI investors have a “show me the money” moment. This shake-up will likely separate hype from reality, forcing companies to demonstrate tangible ROI. Businesses that have built sustainable AI strategies will weather the storm, while speculative ventures may struggle.

Three Trends for 2026

Ross Breen identifies three key trends: conversational interfaces becoming standard, personalisation as a baseline expectation, and trust as the defining differentiator in an AI-driven world. These shifts will reshape customer experiences, making adaptability and transparency essential, and brands that align with these trends will thrive.

In summary:

2026 will be a year of reckoning for AI, where those who blend technology with human creativity and trust will lead the way. The winners will be those who innovate responsibly, balancing automation with authenticity.

What lies ahead for your business this year?

The post Remarkable’s Staff Predictions for 2026: The Year AI Grows Up appeared first on Remarkable.

Remarkable is proud to announce that, in partnership with Hexagon, the global leader in measurement technologies, we have been awarded the “Innovative Use of Sitecore” accolade at the Sitecore Digital Impact Awards 2025. This recognition highlights the success of our strategic collaboration and the foundational digital platform work delivered on Sitecore XM Cloud. 

This award celebrates our role in architecting a future-ready digital ecosystem for Hexagon — transforming how the organisation connects with its global audiences, delivers content, and scales digital operations. 

What We Delivered

Through this collaboration, Remarkable led a strategic and technical programme of work focused on creating a scalable, modern digital foundation. Key elements included: 

• Rebuilding Hexagon’s global website using a modern, headless architecture on Sitecore XM Cloud 

• Deploying Sitecore’s multi-site, multi-tenant capabilities, enabling Hexagon to unify its global brand network while maintaining local flexibility 

• Designing and implementing a flexible, component-based web design system to support brand consistency and speed of delivery 

• Enhancing the platform’s ability to test, measure, and optimise for performance and conversion 

• Establishing the foundations for personalisation and effective first-party data capture 

• Fully integrating Sitecore Content Hub to streamline asset management and enable scalable, centralised content operations 

• Delivering comprehensive training and documentation to support adoption, upskilling, and change management across global teams 

This work represents far more than a redesign — it is a strategic shift in how Hexagon manages digital experiences across regions, business units, and customer journeys. 

Measured Impact

Following implementation, Hexagon has seen significant improvements in digital engagement across key metrics: 

• +27% increase in visits 

• +26% increase in pages per visit 

• +65% increase in average session duration 

These results highlight the strength of the new platform and its ability to support growth, agility, and deeper customer connection. 

Quote from Remarkable

“Winning this award is a reflection of what can be achieved when strategic vision, strong collaboration, and the right technology come together. By building on Sitecore XM Cloud with a composable, design system-led approach and leveraging multi-site, multi-tenant capabilities, we’ve helped Hexagon establish the foundations of a platform that is scalable, data-ready, and primed for personalisation. This is digital transformation built for the future, not just for launch.”
— Ian MacArthur, Chief Strategy Officer, Remarkable 

Quote from Hexagon

“Remarkable has been instrumental in helping us accelerate our digital evolution. Their expertise in Sitecore, multi-site capabilities, design systems, and content operations has enabled us to launch a platform that unifies our global brand while empowering regional teams. The improvements in engagement we’re seeing are just the beginning — this foundation enables us to scale, personalise, and continuously optimise with confidence.”
— George Chang, Senior Director, Digital Experience & Technology, Hexagon 

Looking Ahead

Building on this success, Remarkable and Hexagon are taking digital transformation even further. The next phase involves migrating additional group brands onto the unified design system and Sitecore platform, delivering a seamless global experience while retaining the agility for local market needs. 

Remarkable and Hexagon are also partnering to develop brand-aligned AI tools that will redefine how content is created and published at scale. These tools will enable end-to-end automation — from AI-powered ideation and content generation to on-site publication — allowing Hexagon to deliver personalised, relevant digital experiences faster than ever before. This innovation positions Hexagon to unlock unprecedented efficiency, agility, and audience engagement across its entire digital ecosystem. 

This award reinforces Remarkable and Hexagon’s commitment to innovation, composable digital architectures, and partnership-led transformation. Together, the focus is now on expanding personalisation, deepening data intelligence, and evolving the platform to meet future customer and market needs. 

To learn more about our work or discuss how we can help your organisation achieve digital impact at scale, visit remarkable.global.

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Big news: Remarkable has officially earned the Sitecore XM Cloud (XMC) Specialisation, and we couldn’t be more thrilled.

This isn’t just another badge. It’s recognition of the real work we’ve been doing to help brands modernise their digital platforms, move away from legacy systems, and embrace the speed and flexibility of Sitecore’s cloud-native CMS. It also builds on our earlier Content Hub Specialisation and long-standing Platinum Partner status as the world’s #1 Sitecore Partner!

XM Cloud is Sitecore’s next-gen platform, built for composable architecture, lightning-fast delivery and global scalability. We’ve been rolling up our sleeves and getting stuck in, helping clients unlock its full potential with smarter personalisation and simpler workflows.

“XM Cloud represents a major shift in how brands deliver digital experiences, and we’re proud to be recognised for our work in helping clients embrace that change. This specialisation reflects the depth of our expertise and the strength of our partnership with Sitecore. More than anything, it shows how committed our team is to making a real difference for our clients.” – Peter Clisby, VP of Platforms & AI, Remarkable

This badge means we’ve met Sitecore’s highest standards for capability, performance and client success. It’s a clear signal to our clients and partners that we’re ready to lead the way.

We’re excited to keep pushing forward, working with Sitecore and our clients to build digital experiences that are faster, smarter and future-ready. Our team of Sitecore MVPs are ready to dive in and help businesses make the most of XM Cloud.

Want a path to XM Cloud that’s fast, safe, scalable, and complete? Learn more about our XM Cloud Acceleration Suite here.

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We’re incredibly proud to announce that Robert McGovern, Lead Optimisation Consultant, and Riann Smith, Project Manager, have both been named Silver Strategy Optimizely Most Valuable Professionals (OMVPs).

This award is given in recognition of their outstanding contributions to and regular engagement with the Optimizely community. Rob and Riann have consistently contributed through thought leadership, technical innovation, and community mentorship.

Being named OMVPs means that Rob and Riann join a select group of mentors who demonstrate frequent and creative interaction within the Optimizely ecosystem. Their recent work includes shaping the roadmap for experimentation and contributing to a leading UK university’s CMP-DAM migration project.

Rob and Riann join our Optimizely Practice Lead, Matt Dunn, who was named a Platinum Strategy OMVP earlier this year. With Remarkable now home to 3 of the 113 global OMVPs, this trio represents one of the strongest concentrations of OMVP talent in the UK.

Come and find Remarkable at Opticon London on September 30^th. Whether you’re exploring experimentation, content lifecycle management, or composable DXP solutions, we’d love to connect and share ideas.

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We’re proud to share that Hexagon has just gone live with the first phase of its new global website hexagon.com, unveiled during HexagonLIVE 2025 in Las Vegas. It marks a major milestone in a far-reaching digital transformation initiative – and we’re honoured to be their chosen partner on this journey. 

 The partnership began following a rigorous six-month RFP process, with Hexagon selecting Remarkable for our proven Sitecore expertise and award-winning UX pedigree. The project scope reflects Hexagon’s bold ambition to rethink every layer of its digital presence – from strategy and content to technology and customer experience. 

 Our remit includes: 

• Rebuilding the global website using a modern, headless architecture on Sitecore XM Cloud  

• Created and implementing a flexible, component-based web design system 

• Enhancing the site’s ability to test, measure, and optimise for performance and conversions 

• Establishing the foundations for personalisation and effective first-party data capture 

• Delivering user training and documentation to support change management and upskilling across global teams 

• Fully integrating the Sitecore Content Hub to streamline asset management and enable scalable content operations 

 This is far more than a redesign. It’s a foundational shift in how Hexagon connects with its audiences across the globe – building a future-ready platform that unifies the brand, supports customer needs, and enables greater agility in digital marketing and content delivery. 

We’re thrilled to have played a part in bringing this first phase to life – and even more excited for what’s still to come. 

Josh Soffe, VP of Digital, Marketing Operations & Analytics at Hexagon, said: 

“This is an exciting partnership for us, and it’s been a real pleasure collaborating with Remarkable. They have the rare ability to deeply understand user needs and translate that into outstanding customer experiences through the tech stack. The team has been fantastic – helping us navigate complex challenges with clarity and energy!” 

Nick Towers, CEO at Remarkable, said:

“We’re really excited to be working with the Hexagon team to showcase one of the most bold and exciting brands in the world today. 

Our focus on experiences that convert coupled with Hexagon’s bold vision to put customers where innovation happens has led to this project not just delivering an exciting and market leading digital experience but is transforming the way that Hexagon empowers its global teams and product specialists to connect with customers and support them right throughout the customer lifecycle”.

The post Hexagon launches new website with Remarkable at HexagonLIVE 2025 appeared first on Remarkable.

Peter Clisby recently re-joined the team here at Remarkable as our VP of Platforms and AI, so we asked him a few questions about his new role, his career so far, and how he plans to ensure that Remarkable uses AI to its full potential.

1. What are you most looking forward to upon your return to Remarkable?

Working with the old team, meeting new faces, and using AI to transform what we deliver for our clients. Remarkable has big clients and mature processes, while maintaining the agility to innovate – which is more important than ever right now.

2. Can you tell us about your career journey and how you ended up in your current role as Head of Platforms & AI?

Getting into Sitecore was pivotal on my journey to Remarkable. I first got exposed to the platform at a WPP agency called HeathWallace in Reading as a .Net dev. I then worked at an agency which became part of PA Consulting, and another that became part of Capgemini. I was Head of Engineering at the Platinum Sitecore Agency Sagittarius – which merged to become part of Remarkable – and this was a pivotal experience for me.

I then became Regional Architect for EMEA at Valtech (where I led projects for top 50 Fortune 500 clients) and SoftServe (where I was Lead Architect on another Fortune 500 company, and on one of biggest Healthcare companies in the world). I’ve been awarded Sitecore MVP 4 times along the way. Combining this experience with my recent passion for learning about AI use cases for engineering brought me back here.

3. How do you foresee the role of AI evolving within the company over the next few years?

AI will revolutionise the technology landscape we work in. I foresee our usage evolving from current state of efficiencies in processes and tasks via transactional LLM usage and prebuilt apps. I also think we’ll move to to an agentic usage of LLMs, and even LRMs, where the service layers and applications we traditionally built or integrated with have multiple interactions with AI models within a given agent (or even multiple agents within a given process).

We still need developers to build programs, but instead of programming against an API layer, we are calling the AI Layer via queries written in English language from our code. I firmly believe that there is huge potential to grow our business by bringing clarity to our clients in a world saturated with AI hype and buzzwords.

4. What specific AI technologies or trends are you most excited about right now, and how are they shaping your work at Remarkable?

An AI trend I’ve been excited about is Model Context Protocol (MCP), a standardised way for AI models to interact with external tools which has become widely adopted. It shows how often the biggest advances are via a shift of mindset. A technology which has really excited me is Semantic Kernel by Microsoft, which is a framework for writing AI Agents using C#, Java, and Python. When combined with platforms like AI Foundry, the possibilities for solving client problems excite me.

5. How does Remarkable approach the ethical implications of AI, particularly in areas like data privacy, bias, and environmental concerns?

Realistically, data privacy has been our top concern, and this is something I believe we have the mechanism to control and ensure we deliver on. Our AI Policy is something which ensures our employees and customers are following best practices.

In our implementations, we leverage platforms like Microsoft Azure that host models and give contract-backed assurances around data privacy. We use AI for code analysis to give a high level of confidence way beyond traditional means of security infrastructure for technology.

Regarding bigger picture implications such as the environment, Remarkable uses Ecologi to endeavour to offset our use of technology as much as possible. I’d love to see us one day contribute to solving other challenges, like AI bias or increased societal inequality from access to AI, but I’m not yet aware of how. Not to mention outcomes depicted in films like Terminator, which always seem secondary to positive potential outcomes such as curing cancer and other medical advances.

6. How do you navigate the challenge of aligning different teams to deliver a cohesive platform experience?

The global nature of our work presents challenges on top of bringing together different disciplines. In such a landscape, process and culture are two key mechanisms for aligning geo-dispersed teams and skillsets. If you have a clear process around how you work, it gives everyone involved clarity on expectations. Sagittarius had a lot of great processes which it’s good to see having been adopted by Remarkable at larger scale.

7. How do you see the future of digital platforms evolving, especially in terms of user experience and integration with emerging technologies?

You hear provocative statements around the era of SaaS being over, but when you see platforms like Salesforce invest in their Agentforce products, it’s perhaps them who are best placed to leverage AI in a way that makes compliance teams comfortable.

Similarly, with Dynamics 365 agentic capabilities and DXP vendors like Sitecore and Optimizely, we’re seeing multiple clients comfortable with packaged AI products like Sitecore Stream who aren’t ready to build and maintain pro-code AI solutions. Next up, I foresee it will be the widespread adoption of pro-code solutions like Azure with Semantic Kernel, in tandem with low or no-code platforms for prototyping – the relationship between the two being like web development teams building Figma wireframes/designs.

8. Outside of work, what are some things you’re passionate about, and what hobbies or activities do you enjoy?

I enjoy spending time with my partner, stepson, and daughter, as well as wider family. I love to travel, and have travelled to around 20 countries since the pandemic, including Colombia, where my partner is from. I love different cultures and foods. I’m also a big sports fan, which I always find a great leveller and something that breaks down cultural divides. I especially enjoy watching live sport in person and going with friends and family. Technology is a big hobby of mine too, where I explore things that take my interest in my spare time.

Remarkable are one of the world’s leading digital experience agencies. As a double Platinum Sitecore and Optimizely partner, we offer technology solutions to help brands build experiences that convert.

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